RETURN & EXCHANGE
At MEHR KHAN, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return or exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.
If you find the product faulty in terms of its quality or the work done, you have to get back to us within 48 hours of delivery. After reviewing the product the Quality Department of the Company will look into the issue and get right back to you. In case of any major fault we may offer you an Exchange or store credit for future purchases.
PLEASE NOTE
- Any *Made to order* or *Customized orders* cannot be returned. All 'Made to orders' /Customized orders are shown to the customers before dispatching/shipping out the orders. This is done to ensure that customers get what they ordered. Only after the quality check and approval from the customers, products are shipped to them.
- We will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
- We are not responsible for bleeding, damage of print or fading of colors due to washing and ironing.
- Items ordered on sale are not entertained for exchange or return.
- Any orders where a customer has been given a special discount as a favor cannot be returned.
- In case of return, customer will bear the delivery charges.